FAQs

PRINTS

What paper do you use?

Good Day Prints are printed on high quality professional photo paper with a satin finish and between 270 and 300 gsm weight. Please note the frame is not included – the image is for illustrative purposes only.

Do the prints come with a frame?

All our prints come without a frame. We do stock a limited supply of frames. Please click here to view: FRAMES

How will my prints arrive?

Good Day Prints arrive in a protective cellophane sleeve in a board-backed envelope to protect your lovely prints so they are ready for you to frame and display. A3 prints will be rolled and then carefully placed in an extra strong postal tube.

Can I request a custom order?

Yes! If you would like something changed on an existing print (for example, a colour) or if you would like a completely new design, please send an email to hello@gooddayprints.com and we will be able to help 😊

Can I make changes to my order?

If the order hasn't reached the printing progress, we will happily make any changes to your order.  If the order has been printed we are no longer able to make any changes to the order.

 

PERSONALISATION

I want to order a personalised print, how do I send in the information?

Great! Add the prints required to your basket/cart - there will be a section that says 'Add a note to your order' at the bottom left of your cart. Click this to add the personalisation required.

If you forget to do this at checkout, you can also send your personalisation after purchase to the following email address along with your name and order number: hello@gooddayprints.com 

DELIVERY

Where do you ship?

We ship to the United Kingdom & Europe. Unfortunately, worldwide shipping has been seriously affected by the Corona virus pandemic, so we had to take the difficult decision to reduce our shipping locations. We hope to add worldwide shipping back to the store once the COVID-19 situation improves.


How much does delivery cost?

For information on our shipping costs, please view our delivery page HERE

How long will it take to get my order?

Orders are currently being processed within 5-7 business days. Once your order has been dispatched, you will receive a confirmation email.

UK orders are shipped via Royal Mail First Class delivery, therefore your order will be delivered within 2-3 business days (not including weekends or public holidays).

International orders are sent via Royal Mail International Standard service. These orders can take anywhere from 7-16 days.


What shipping carrier do you use?

All orders are shipped via Royal Mail.

 

RETURNS

Can I cancel or return my order?

We do not stock items as all prints are made to order. Therefore we do not allow returns due to making an item non resalable.

On the unlikely occasion that there is a problem with your order once received, please do not hesitate to get in contact and we will happily resolve any issues you may have.